Return & Refund Policy

This policy sets out the normal Zelnori process for eligible returns, incorrect fulfillment, damaged goods, and refunds. Mandatory legal rights continue to apply.

Eligibility and timing

Ask for return approval within 30 days after delivery. An eligible item should be unused, unworn, unwashed, complete with original packaging and tags, and supported by proof of purchase. Do not send an unapproved return.

Products excluded from discretionary returns

Opened personal-care or hygiene items, intimate goods, perishables, hazardous materials, customized products, gift cards, and merchandise identified as final sale are not returnable unless faulty or applicable law requires a remedy.

Problems with an order

Inspect products after delivery. If an item is damaged, defective, incorrect, or missing, provide the order number and clear images of the item, packaging, and shipping label. We will assess the issue and provide an appropriate resolution.

Return delivery responsibility

The customer normally pays return shipping for a discretionary return. Zelnori covers reasonable return costs for confirmed defects or fulfillment mistakes where required. Original shipping is refundable only when provided by policy or law. Use a trackable service.

Issuing a refund

An approved refund is sent to the original payment method after receipt and inspection. Posting time depends on the financial institution. Where allowed, diminished value caused by unnecessary handling may be deducted.

Request instructions

Email service@zelnori.com with the order number, explanation, and relevant photos. Wait for return authorization before shipping.